News - Ageing Sector

Inaugural Future of Ageing Awards

The inaugural Future of Ageing Awards recognise leadership and innovation across Australia’s aged care industry. These dynamic awards will bring together aged care providers, industry suppliers and other organisations driving change to improve the lives of ageing Australians.

New Charter of Aged Care Rights

The new Charter of Aged Care Rights is now in effect and provides the same rights to all consumers, regardless of the type of Australian Government funded care and services they receive.

The Charter helps to create a shared understanding about the rights of people receiving aged care.

Resources to support the sector’s understanding of the Charter are available on the department’s website. Hard copies of these resources are also available and can be ordered by emailing our distributor directly at [email protected]


The Older Persons Advocacy Network (OPAN) has developed two posters to assist in promoting the services they offer under the National Aged Care Advocacy Program.

• The Talk to Us poster aims to inform older people, their families and friends about options for support in resolving any issues they may have with their aged care services.

• The Enrol in Talk to Us First poster promotes OPAN’s free online ‘Talk to Us First’ advocacy training for aged care staff.

All aged care service providers will shortly receive two copies of the Talk to Us poster and one copy of the Enrol in Talk to Us First poster for display in their organisations.

If you wish to receive additional posters for display please contact OPAN on 1800 700 600 8am – 8pm Monday to Friday or visit

SMH Media release NSW Ageing & Disability Abuse Helpline and New Commissioner

SYDNEY MORNING HERALD by Lisa Visentin (June 29, 2019)

NSW's first Ageing and Disability commissioner says he will use the extensive powers of his independent office to expose the often hidden abuse of elderly and disabled people by their family and friends.

Robert Fitzgerald AM, who will take up the appointment from Monday, likened the role to "putting a mirror up to the dark side of our community and family life". "It's an area that traditionally hasn't been a focus of public attention, nor necessarily government action," he said. "This new role has capacity to really respond very decisively where people have abused or exploited or neglected."

In line with legislation passed by the Berejiklian government this month, Mr Fitzgerald will have 70 fulltime staff and wide-ranging powers to investigate abuse, including the ability to seek warrants, and refer cases to the Director of Public Prosecution and the police.

Mr Fitzgerald said his focus would be on abuse and neglect in "family and community settings", rather than institutional abuse, such as that which occurs in aged care facilities, which is covered by Commonwealth agencies.

Premier Gladys Berejiklian, who will formally announce Mr Fitzgerald's appointment on Saturday, said his experience meant he was well-suited to the role of ensuring "adults with disability and seniors across NSW are protected.” read more....

NSW Elders Abuse Hotline: 1800 628 221

Improving Home Care Pricing transparency and comparability

Message from the Department Of Health

Improvements have been made to home care pricing information requirements from 1 July 2019, including:

• requirement to publish prices in the new standardised pricing Schedule, as well as a full price list on My Aged Care

• inclusion of the Schedule within all new Home Care Agreements from 1 July 2019 and for existing clients, providers will have until 1 July 2020 to comply

• no longer charging separately for business-related administration costs.

These changes were made in response to feedback from consumers about the lack of transparency and comparability of home care pricing information, and the high administration costs being charged by some providers.

The improvements will enable people to better understand and compare common services and costs across home care providers and make a more informed decision about which provider is best suited to deliver their care.

Providers who have not yet entered their pricing information into My Aged Care must do so as soon as possible through the My Aged Care provider portal.

The department is monitoring home care providers’ compliance under the new requirements and will be taking compliance action where appropriate.

Information and all support materials are available on the department's website

National Aged Care Mandatory Quality Indicator Program

From 1 July 2019 all Australian Government subsidised residential aged care providers are required to comply with the National Aged Care Mandatory Quality Indicator Program as outlined in the Aged Care Legislation Amendment (Quality Indicator Program) Principles 2019.

Services are now required to collect and submit data for each care recipient against each quality indicator. The first data collection period is 1 July 2019 to 30 September 2019 with data due to the department by 21 October 2019.

Providers are required to activate the Quality Indicator tile on the My Aged Care Provider Portal to enable data submission. For information on how to activate the Quality Indicator tile, please contact the My Aged Care Provider and Assessor Helpline on 1800 836 799.
Supporting guidance material, including quick reference guides and the Program Manual, are available to download from the department’s website.

Reduction in home care fees

From 1 July 2019, the annual amount of the maximum basic daily fee for home care packages will reduce by:
• $400 for level 1
• $200 for level 2
• $100 for level 3

The new maximum basic daily fee rates are available on the schedule of fees and charges for residential and home care.

To maintain the value of the consumer’s home care package, the Government will automatically increase the value of its subsidy for each package level by the same amount. This increase applies to both care recipients who entered care after 1 July 2014 and continuing care recipients regardless of the amount of basic daily fee that is actually paid.

Regulation of physical and chemical restraint in aged care

From 1 July 2019 residential aged care providers have specific responsibilities in relation to the use of physical and chemical restraint.

  • The use of physical or chemical restraint must be a last resort.

The regulatory changes require providers to satisfy a number of conditions before restraint can be used, including assessment by an approved health practitioner (for physical restraint) or assessment by a medical practitioner who has prescribed the medication (for chemical restraint).

The aged care home must also have the informed consent of the consumer or their representative before using physical restraint, unless restraint is necessary in an emergency.

A decision to use restraint should be a strategy of last resort and any use of restraint must also be regularly monitored.

The Decision-Making Tool Kit is available on the department’s website to support providers to implement a restraint free environment.

The Aged Care Quality Standards

From 1 July 2019 all Australian Government funded age care providers are required to meet the Aged Care Quality Standards.

The Aged Care Quality Standards focus on quality outcomes for consumers. This will make it easier for consumers, their families, carers and representatives to understand what they can expect from a service. It will also make regulation simpler for providers working across multiple aged care services, and encourage innovation, excellence and continuous improvement.

The Aged Care Quality and Safety Commission independently accredits, assesses and monitors the performance of aged care services against the Standards.

Supporting guidance material, including ‘Guidance and resources for providers to support the Aged Care Quality Standards’ and a self-assessment tool, are available to download from the Aged Care Quality and Safety Commission’s website.


Over the years since we started the Award, we have read many inspiring and at times humorous stories told from the viewpoint of Grandkids. The one constant in all the stories is the acknowledgement of the endless time and tireless effort Grandparents give to their Grandchildren.
The Grandparent Of The Year Award is a small token of recognition for all Grandparents.

Nominations are now open in two categories, Grandparent of the Year and Community Service Grandparent of the Year. Entry is free and full details and forms are available through
Entries must be the original work of the author and submitted in English. Supporting comments can be up to 500 words in length and must provide a brief overview of the nominee, highlighting their outstanding attributes along with examples citing the nominee’s contribution to their family or community.

Nominations are now open and need to be received no later than midnight on 15 September 2019. Winners will be announced on 1st NOVEMBER 2019.

CONTACT Marsha Dearden-Cadd or Tony Busch - 08 8410 1577
or Mary White – 0401 379 710

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