My Aged Care

BROCHURE: Your Pathway to accessing a Home Care Package

See attached a brochure tat outlines the pathway to accessing a Home Care Package.

What is a home care package?

It’s a coordinated package of care and services to help you to live independently in your own home for as long as you can.

Your home care provider will work with you to choose care and services that best meet your needs and goals. Your provider will also help you to manage your care and services.

Help to access care

If you need help at any stage you can call
My Aged Care on 1800 200 422.

You can also ask My Aged Care about how to get help from an advocate.

Making the Community Aged Care System Work for you and your allies

Dear all

• Are you an older person who lives in Canterbury-Bankstown?
• Do you support an older person
• Are you confused or frustrated about what you can access in your local community to support you to live well?
• Do you feel like you don’t have a voice in how support is being provided to you?

If yes, come along to one of our two Community Cafés, where you can connect with local people and get the right type of information and insider tips:

When Tuesday 6 August
Time 9.30am – noon, followed by lunch
Where Activity room A&B, Riverwood Library and
Knowledge Centre
80 Kentucky Road, Riverwood

Cost Free!

Register online at or call the Community Development Team on 9789 9594.

When Monday 19 August
Time 9.30am – noon, followed by lunch
Where Community Room 1, Bankstown Library and Knowledge
80 Rickard Rd, Bankstown

Cost Free!

Register online at or call the Community Development Team on 9789 9594.

For more information please see flyer attached.

Hope to see you there!

Kind regard


A new My Aged Care website has been released

Message from the Department of Health

A new My Aged Care website has been released. It has a simple design and user-friendly content to help consumers find the information they are looking for. The ‘Find a provider tool’ has more filter options to help consumers and their support network find and compare service providers in their area.

The department will continue to update the website in response to feedback and ongoing user testing.

Are You Looking for help to understand My Aged Care Services?

The aged care system can be complicated, particularly if you aren’t confident with computers, you don’t have internet access or English isn’t your first language.
At the COTA NSW Information Hub, friendly trained volunteers will help you to connect with My Aged Care. My Aged Care is where you can access services that will support you to live safely at home or find a place in residential care. You can also get help on behalf of family members and friends.

• explain how the aged care system works and the different types of care available
• support you to phone the My Aged Care centre
• help you use the My Aged Care website
• help you complete forms

WHERE: Activity Room 4, Inner West Council offices, 260 Liverpool Road, Ashfield NSW 2131

WHEN: Every Tuesday from 28 May 11am - 3pm

HOW: Make an appointment on 8268 9601 or 0438 431 817 or [email protected] or just drop in on the day.

Mandarin and Cantonese-speaking volunteers are ready to help people from the local Chinese community
The Information Hub is supported by Inner West Council.

It is part of the Aged Care Navigators Trial, which is testing ways to help people access aged care services. COTA Australia are leading the trials, which are funded by the Australian Government.

Trials for My Aged Care access and system Navigator

Key points

• My Aged Care is there to provide people with information and help to access aged care services.
• Some people might need extra help to understand what services are available, or they might need extra support to choose and access the services that best meet their needs.
• Trials are being rolled out to test different ways to help people who are finding it difficult to navigate aged care.
• Because these are trials, they are not located everywhere and there may not be something in your local area.
• The trials are in their early stages. Promotional material will have further information about any trials in your local area.


• The Aged Care System Navigator Measure was announced in the 2018-19 Budget. It responds to a recommendation in the Legislated Review of Aged Care 2017 (the Tune Review) that an aged care navigator service would provide the small but significant group of people who have difficulty engaging through the existing channels with assistance to understand, choose and access appropriate aged care services.
• The Measure will implement four programs of trials that will test different system navigator models to support people and build their capacity to understand and engage with the aged care system:
- 32 aged care information hubs to provide locally targeted information and build people’s capacity to engage with the aged care system;
- 21 community hubs where members support each other in navigating aged care and healthy ageing;
- 9 specialist support workers to offer one-on-one support for vulnerable people; and
- six full time equivalent aged care financial information service officers in the Department of Human Services to support people making complex financial decisions when entering aged care.
• The Measure will inform future decision making.

See attached Fact Sheets for more information...

MY AGED CARE: Contact us

You can use this form to find out about services for you or someone you know.