My Aged Care

Trials for My Aged Care access and system Navigator

Key points

• My Aged Care is there to provide people with information and help to access aged care services.
• Some people might need extra help to understand what services are available, or they might need extra support to choose and access the services that best meet their needs.
• Trials are being rolled out to test different ways to help people who are finding it difficult to navigate aged care.
• Because these are trials, they are not located everywhere and there may not be something in your local area.
• The trials are in their early stages. Promotional material will have further information about any trials in your local area.


• The Aged Care System Navigator Measure was announced in the 2018-19 Budget. It responds to a recommendation in the Legislated Review of Aged Care 2017 (the Tune Review) that an aged care navigator service would provide the small but significant group of people who have difficulty engaging through the existing channels with assistance to understand, choose and access appropriate aged care services.
• The Measure will implement four programs of trials that will test different system navigator models to support people and build their capacity to understand and engage with the aged care system:
- 32 aged care information hubs to provide locally targeted information and build people’s capacity to engage with the aged care system;
- 21 community hubs where members support each other in navigating aged care and healthy ageing;
- 9 specialist support workers to offer one-on-one support for vulnerable people; and
- six full time equivalent aged care financial information service officers in the Department of Human Services to support people making complex financial decisions when entering aged care.
• The Measure will inform future decision making.

See attached Fact Sheets for more information...

My Aged Care Information Session in Bankstown

Older Women's Network Bankstown & Canterbury Bankstown Council are holding an Information session on My Aged Care;

WHEN: Monday 24th June 2019
TIME: 12.45pm – 2.00pm
WHERE: Bankstown PCYC

Register for this free event at [email protected] or call 0490 602 221

See attached flyer for all the information

MY AGED CARE: Contact us

You can use this form to find out about services for you or someone you know.