Big Picture Issues / News

Australian Government: Coronavirus (COVID-19) information and support

The Australian Government is providing a range of measures to address the global health crisis related to coronavirus.

Go to the Department of Social Services website to read more

Please share with your networks.

Key Reminders on COVID-19

NSW Health

Key Reminders on COVID-19

See attached the latest updates on how to stay safe and connected to services for older people and people with disability during the coronavirus (COVID-19) pandemic.

ADC weekly summary of supports for older people and people with disability


The latest updates on how to stay safe and connected to services for older people and people with a disability during the coronavirus (COVID-19) pandemic. (see attached)

Retirement Villages now have new requirements to protect older people from abuse

The Ageing and Disability Commission

Recent changes to the Retirement Villages Regulation 2017opens in new window (schedule 3A clause 10) includes new requirements for Retirement Village operators to prepare and put into practice a clear and accessible strategy for both staff and residents to better identify and respond to the abuse of older people living in a retirement village.

The Ageing and Disability Commission wants to ensure every Retirement Village operator in NSW understands their requirements, because their efforts will have a significant contribution in preventing and reducing abuse of older people in NSW.

Australian Government: Protecting Older Australians - COVID-19 Update 19 May 2020

Australian Government: Protecting Older Australians - COVID-19 Update 19 May 2020

In this edition:


- Reminder: Staff and visitor entry screening
- Reminder: Stay at home if you are unwell
- Translated COVID-19 aged care resources


- Translated versions - it’s ok to have home care fact sheet
- COVID-19 symptoms
- CDNA guidance for symptom monitoring in health and aged care workers
- The Aged Care Quality and Safety Commission’s screening guidance


- More information on how testing works in residential aged care facilities
- Aged care workforce measures FAQs

Anti-Discrimination NSW: Covid-19 Social Media Toolkit

Anti-Discrimination NSW has put together resources that provide the NSW community information about their rights and how to make a complaint if they experience discrimination.

See attached flyer to find out more.

Read the toolkit online

Your rights during the COVID-19 pandemic


The attached table outlines Coronavirus supplements announced and amendments to conditions for select payments, as well as temporary visa holders’ eligibility (or lack thereof). It represents an overview based on publically available information accessed via the Services Australia, Department of Social Services Department of Home Affairs and Department of Treasury websites.

The City of Canterbury Bankstown - Keep Connected - Children and Families

Hi everyone,

Hoping you are well.

To help us understand how we are all travelling in this COVID-19 environment, please complete this quick survey.

Distribute to all staff that work with Canterbury Bankstown children and families.

for more information, please contact:

Anita Pesa - Child and Family Development Officer
E [email protected]

Older person -Support Line

28 April 2020
Today’s newsletter recaps - Department of Health
A new Older Person’s COVID-19 Support Line has been set up to provide information, support and check on older Australians during the period of social distancing measures in response to the COVID-19 pandemic. COTA Australia, National Seniors, Dementia Australia and the Older Person’s Advocacy Network have banded together to deliver this service with support from the Australian Government.

Senior Australians, their families and carers can freecall 1800 171 866 if they:

would like to talk with someone about what COVID-19 means for them or a loved ones
are feeling lonely or distressed
are caring for a someone and need some information or a listening ear about what COVID-19 means for your circumstances
are worried about COVID-19 means for their usual aged care service
are worried about a friend or family member living with dementia.
are unable to access information on the internet and would like up-to-date advice.
Home care services providers can also use the number and dial option 1 to refer home care clients who would like a call from an independent organisation to check on their wellbeing.

The service will include outbound and inbound calls to provide contact, reassurance and practical advice on connecting to services to maximise social engagement and wellbeing whilst at home.

Australian Government: Department of Health - Protecting Older Australians - Daily COVID-19 Updated 21 April

Today’s newsletter contains information on a webinar on Living with Dementia, which will hosted on today, Tuesday 21 April and clarification on advice we provided in our 17 April newsletter regarding respite care.

Once again, we are reminding everyone working in aged care to stay at home if you are unwell. It is the best thing you can do for the vulnerable people you care for. As always, many thanks to you and your teams for your continued support to protect older Australians.



An update on respite care was included in the daily newsletter released on 17 April. We have received some feedback from the aged care sector regarding this update and wish to clarify the Department’s advice.

While the Department continues to encourage service providers to accept clients in need of respite where safe to do so, all services must comply with social distancing measures. Please also review infection control measures and social restrictionsocial restriction requirements to ensure client safety during the COVID-19 pandemic.

  • Resources

PPE ‘how to’ video resource for all aged care workers
Weekly epidemiology reports
COVID-19 symptoms
OPAN Dementia

  • Coming Soon

• Advice for isolating workers who work at multiple aged care facilities
• A webinar on learnings from COVID-19 outbreaks (date TBC)

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