Resources

Rights and Responsibilities of Service Users

Service User Rights

  • The right to respect for your human worth, dignity and privacy.
  • The right to be assessed for access to services without discrimination.
  • The right to be informed about available services.
  • The right to choose from available alternatives.
  • The right to pursue any complaint about service provision without retribution.
  • The right to involve an advocate of your choice.

Service User Responsibilities

  • To respect the human worth and dignity of the service provider staff and other service users.
  • To accept responsibility for the results of any decisions you make.
  • To play your part in helping the service provider to provide you with services.